Terms and Conditions

This website is owned and operated by Probayan Weaves Private Limited (henceforth referred as “Probayan’, “Probayan Weaves” or "we" or "us" or "our", "www.probayan.com" or "PB" having its registered office at Atasi Apartment, 3B, Probayan Weaves Private Limited, 84 M.M. Ghosh Road Dum Dum, Kolkata, West Bengal, 700074.

In using the services provided by our website www.probayan.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Probayan reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, on this website, are owned by Probayan. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Probayan is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to care@probayan.com  or call us on 8777536595 (Timings: 10.00 A.M to 9.00 P.M Indian Standard Time)

Transit Insurance: All goods will be fully insured by Probayan until they reach you, so your purchase is 100% safe.

1) Eligibility Criteria-

If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.

Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

2) Pricing and Payment-

For orders being shipped within India, the payment is only accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable. In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below

a) Passport with Visa Copy

b) Driving license

c) Employment card

d) Any other government issued ID proof of the the country of residence

3) Delivery Schedule

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Similarly, guest users can track their order by clicking here.

4) Your Obligations-

a) You have to provide true, accurate, current and complete information about yourself while registration on probayan.com

b) You should maintain and promptly update the registration data to keep it true, accurate, current, and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Probayan has reasonable grounds to suspect that such information is false, inaccurate, incomplete, and not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Probayan for re-delivery shall be claimed from you and you shall bear such expenses.

d)You will provide authentic and true information in all instances where such information is requested of you. Probayan reserves the right to confirm and validate the information and other details provided by you at any point in time. Further, Probayan also reserves the right to ask for additional information for accepting orders or before making a delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Probayan has the right in its sole discretion to reject the registration and debar you from using the services of probayan.com without prior intimation whatsoever.

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.

g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Probayan liable for such delay in the delivery of the product.

5) Return and Exchange Policy-

Probayan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

a) 7-Days Return Policy-

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

b) Return Charges-

Our courier partner will collect the order from provided address. Customer need not pay any shipping charges to return the product.

c) How To Initiate The Refund Process?-

i.  Customers should contact Probayan customer support on 8777536595 or write to care@probayan.com within 7 days from the receipt of product.

ii. Customers should not return the product before receiving a confirmation mail from Probayan about the same.

iii. All the products must be returned in their original condition, unaltered and unused.

iv. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

d) Refund-

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of probayan.com.

e) Exchange-

We regret to inform that exchange of products is not possible for the products bought from our website.

6) Privacy Policy-

We understand that your privacy is important to you and we respect that. We ensure you that Probayan maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc. for registration purposes or for giving feedback , contests , newsletters and placing an order. At any point in time you can unsubscribe any information which you may receive from Probayan.

Also, for enhanced security, Probayan does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective banks servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

7) Fraudulent Transactions-

Probayan reserves the right to recover the cost of goods, collection charges, damages caused to Probayan and legal expenses from persons using the site fraudulently. Probayan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

8) Site Security-

You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including, without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Probayan will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

9) Shipping Policy-

a) Shipping Destinations-

In India, Probayan serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

b) Shipping & Handling Charges-

We provide free shipping within India. Our logistic partner is Delhivery.

c) Time to Deliver-

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

The product is delivered within 5-7 working days from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:

i.  Pan card

ii. Driving License

iii. Passport

iv. Voter identification card

v.  Postal identification Card (Aadhar)

Transit Insurance: All goods will be fully insured by Probayan Weaves Private Limited until they reach you, so your purchase is 100% safe.

10) Copyright and Trademark-

Probayan reserves all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Probayan or its suppliers and they are protected by Indian and international copyright laws.

11) Reviews, Feedback, Submissions-

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Probayan. Such disclosure, submission or offer of any comments shall constitute an assignment to Probayan of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, Probayan owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Probayan will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Probayan will be under no obligation

a) To maintain any comments in confidence

b) To pay you any compensation for any comments

c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Probayan does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Probayan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Probayan and its affiliates for all claims resulting from any comments submitted by you. Probayan and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

12) Modification Of Terms And Conditions Of Service-

Probayan reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through e-mail at the address provided by you while registration on our website. You can access the latest version of the user agreement at any given time on www.probayan.com. You should regularly view the user agreement on www.probayan.com. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.