We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status. Similarly, guest users can track their order byclicking here.
2) Shipping Policy-
a) Shipping Destinations-
In India, Probayan serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
b) Shipping & Handling Charges-
We provide free shipping within India. Our logistic partner is Delhivery.
c) Time to Deliver-
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
The product is delivered within 5-7 working days from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery:
i. Pan card
ii. Driving License
iv. Voter identification card
v. Postal identification Card (Aadhar)
Transit Insurance: All goods will be fully insured by Probayan Weaves Private Limited until they reach you, so your purchase is 100% safe.