Return, Exchange & Cancellation Policy

Probayan is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

a) 7-Days Return Policy-

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

b) Return Charges-

Our courier partner will collect the order from provided address. Customer need not pay any shipping charges to return the product.

c) How To Initiate The Refund Process?-

i.  Customers should contact Probayan customer support on 8777536595 or write to care@probayan.com within 7 days from the receipt of product.

ii. Customers should not return the product before receiving a confirmation mail from Probayan about the same.

iii. All the products must be returned in their original condition, unaltered and unused.

iv. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.

d) Refund-

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made.

The amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of probayan.com.

e) Exchange-

We regret to inform that exchange of products is not possible for the products bought from our website.

f) Cancellation of Orders-

Once an order is placed, it can only be cancelled before it is shipped. Customers can always check the status of their order from Track Order available at www.probayan.com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction. Once the refund process is initiated, you will receive the refund amount directly in your account.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.